Market Place: Customer Journey Process

Make it Together

It begins with you and us. We get to know how each other likes to work, and we introduce you to our strategic, but down-to-earth approach.

Customers trust the way we work, and like working with us. As you enjoy working with us, we’ve learned all about you. Your brand space project is in safe hands, and we begin to set out what you want to achieve. We keep you updated throughout the project, and promise  the best results.

It’s you and us all the way. Our full attention, expertise, advice and assistance. We deliver a space we’re both proud of that has direction and achieves your goals.

Make it Relevant

When we’re devising your customer’s journey, it’s important that we achieve an equal balance between the creative and the practical. Looking good is one thing, doing good is an essential other.

When we’re reviewing and refining each concept, we do so with that balance in mind. It has to work for you, but it has to fit its overall objective: engaging your customer to the point of influence and decision making.

To get there, we’ll give you pre-contract design reviews, CAD visualisations, and presentations.

Upfront ‘design-thinking’ ensures we add value and manufacturing expertise from a considered holistic angle, which makes your space 100% fit for purpose.

Creative suggestions are always welcome – we might make some outrageous ones ourselves! But each and every one will always carry relevance.

Make it Simple

We have a Project Management process that’s easy for us. And when we’re keeping you informed throughout every step of the project, you’ll see how simple it is. For us, and for you.

We always promise to create an effective project that catches the eye, influences the customers mind, and isn’t over-complicated.

What sets MarketPlace out from the others is that we shoulder all the work. We absorb every intricacy that comes with complex brand space projects, and you concentrate on the day job.

We’re not a company that relies on one stand-out extravagant service to wow a client. Our entire service and offering stands out.

Make it Sing

Despite the practical and strategic approach, MarketPlace still creates magic.

We have a sensational team behind us, and we get that it’s a big decision to put your brand space project into the right hands. This is why our team get every element right, from understanding your brief to executing the build on-site.

And to make it sing, we get our creative minds to work on the functional aspect, before prototyping with a dry-build of the project. We then hand it over to you, as we complete installation.

This opens the door to the final, spectacular brand space. And because we’ve completely understood your concept, your objective, and your customer – every member of Team MarketPlace works as a solid collective, giving you a result that really sings.